Remote Customer Service Representative - TX, GA, OK

OneTouch Direct•San Antonio, TX

3d•Remote

About The Position

OneTouch Direct is a provider of contact center solutions serving Fortune 500 companies. The Remote Customer Service Representative is frontline support for customers with questions or concerns about products and services. The position is remote and candidates must live in San Antonio, Texas, Oklahoma, or Georgia. Applicants in Duncan, Oklahoma, Ada, Oklahoma, or within 45 miles of Stephens County or Pontotoc County are ineligible. The role is full-time, scheduled for 40 hours per week, with overtime opportunities.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to think critically.
Ability to work independently and manage time effectively in a remote setting.
Reliable internet connection and a quiet home office environment.
Required equipment and system setup: Windows laptop or desktop with webcam; minimum dual-core 2.0 GHz processor; 16 GB minimum RAM; Windows 11; Ethernet port; USB noise-cancelling headset with functioning microphone, hardwired rather than Bluetooth; Ethernet cable; hardwired internet connection (Wi-Fi and cellular are not permitted); minimum internet speed of 50 Mbps download and 20 Mbps upload. Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible.

Nice To Haves

1–2 years of customer service experience preferred.
Previous experience in a call center or remote support role is a plus.
Quad-core processor recommended.

Responsibilities

Respond to customer inquiries by phone, email, or chat in a timely and professional manner.
Troubleshoot customer issues and provide accurate solutions.
Process orders, amendments, and returns efficiently.
Escalate unresolved issues to senior staff when necessary.
Provide feedback to improve customer service processes.