Remote Bilingual Customer Service TX

Qualfon•, TX

4d•Remote

About The Position

Qualfon is hiring Bilingual Customer Service Professionals fluent in English and Spanish to work from home in Texas. The role handles inbound calls from customers seeking support with phone services and help adding funds to inmate accounts. Representatives help families stay connected and support the management of inmate financial needs. Virtual paid training is provided from the employee’s home in Texas. The role requires courteous, professional customer interactions in a fast-paced environment, accurate documentation of each interaction in a computer tracking system, and the ability to handle several computer applications while speaking with customers. Qualfon provides equipment. Employees must supply a qualifying wired internet connection and a compatible cell phone or tablet with the Microsoft Authenticator application installed. The position pays $12.00 per hour.

Requirements

Fluency in both English and Spanish, with strong verbal and written communication skills.
One year of previous call center experience.
Ability to attend 100% of the classroom training program.
Ability and motivation to meet or exceed performance goals.
Ability to work in a time-sensitive environment.
Computer proficiency and ability to resolve minor technical issues with minimal assistance.
A wired, high-speed internet connection; Wi-Fi, satellite, hot spot, and mobile broadband connections are not allowed.
Internet upload speed of at least 25 Mbps and download speed of at least 50 Mbps.
Internet service with 1% or less packet loss and latency under 100 ms.
A cell phone or tablet meeting the minimum requirements of Android 8.0 or later or iOS 14 or later, with Microsoft Authenticator installed.
Ability to adhere to an assigned schedule.

Responsibilities

Respond to customer inquiries by telephone through inbound service interactions, addressing a variety of requests politely.
Forward designated inquiries for priority resolution.
Document each customer interaction and its resolution in the computer tracking system.
Address customer requests and concerns with a friendly, professional demeanor.
Work in a fast-paced, sometimes hectic and time-sensitive environment while maintaining professionalism.
Work independently, stay motivated, and adhere to the assigned schedule with minimal assistance.
Multitask across several computer applications while speaking with customers.
Attend the virtual classroom training program.