Bilingual Customer Service Representative - Remote

Teleperformance•Concordia, IN

3d•Remote

About The Position

As a Customer Support Specialist, you will serve as a primary point of contact for clients, managing inbound and outbound communications professionally. Using web-based tools, you will resolve inquiries efficiently and help ensure a seamless, positive customer experience in a high-velocity environment. Employment is currently restricted to residents of the states listed in the posting. This is a remote, work-from-home role. The home workspace must be near the router to support a hardwired Ethernet connection, with internet speeds of at least 15 Mbps download and 10 Mbps upload and ISP latency under 50 ms. Satellite, mobile-data hotspots, P2P, and VPN internet connections are not permitted, and proof of internet speed is required.

Requirements

Bilingual Spanish and English speaking/fluent ability.
High school diploma or equivalent.
At least 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfort with desktop computer systems and general knowledge of Windows-based systems.
Ability to meet the work-from-home internet and workspace requirements, including providing proof of internet speed.
Strong communication, listening, analytical, organizational, and problem-solving skills.
Ability to collaborate effectively, prioritize tasks, and work well under pressure.
Ability to follow established procedures, adapt to feedback and evolving policies, and work within a structured schedule that includes a variety of shifts.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Handle and carefully respond to customer inquiries.
Provide excellent customer service through active listening.
Handle confidential customer information sensitively.
Work proactively to resolve issues on the first call.
Communicate appropriately with customers.
Calmly attempt to resolve and de-escalate issues.
Escalate interactions when necessary and appropriate.
Track call-related information for auditing and reporting.
Provide feedback on call issues.
Upsell when required.

Benefits

Eligible team members may have access to medical, vision, and dental benefits.
Employment Assistance Programs and health and personal time off (HPT), as eligible.
Leave programs, as eligible.
Competitive 401(k) plans.
Life insurance.
Supplemental medical coverage.
Critical care insurance.
Pet insurance.
FSA plans.
Retailer discounts.