Insurance Agency Customer Service Representative

Warrior Insurance Network • Bedford Park, IL

9d

About The Position

Insure Online is hiring a Customer Service Agent for an agency representing more than 50 insurance companies, from large national carriers to regional carriers. The role provides customer service to insurance clients and supports sales opportunities, carrier product knowledge, and other organizational projects. Compensation is estimated at $17–$20 per hour; the actual offer may depend on experience, skills, education, certifications, and geographic location.

Requirements

• Must have and maintain a relevant Property and Casualty (P&C) insurance license.
• Prior insurance customer service experience.
• Demonstrated knowledge of the Property and Casualty insurance industry.
• Solid written and oral communication skills.
• High school degree or equivalent.

Nice To Haves

• Bilingual ability.

Responsibilities

• Handle customer service duties, including taking payments and handling inspections.
• Provide excellent customer service.
• Mail quote letters in a timely manner.
• Follow proper cash-handling processes.
• Learn and use the systems and programs utilized by the company.
• Cross-sell to existing clients when appropriate.
• Complete follow-up procedures for cross-selling new customers.
• Continue learning carrier product and underwriting details to identify sales opportunities and support professional development.
• Assist with other organizational projects when needed.
• Contact canceled clients about reinstatement.
• Perform other duties assigned at management discretion.

Benefits

• Medical and dental coverage
• Telemedicine benefit
• Vision reimbursement
• 401(k) with a company match
• Paid time off
• Paid holidays
• Tuition reimbursement
• Wellness program
• Life and AD&D coverage
• Short-term and long-term disability

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED