Customer Service Representative

U-Haul•Mansfield, OH

13d•Onsite

About The Position

U-Haul is hiring a part-time Customer Service Representative in Mansfield, Ohio. The role provides hands-on customer service across the location, assisting customers with truck and trailer rentals, self-storage, moving supplies, propane, and other U-Haul products and services. Work takes place at the customer service counter, in the showroom and storage facility, and outdoors on the property. It is an active, varied retail position in a friendly, team-oriented environment. No prior experience is necessary; paid, hands-on training is provided. Applicants may complete up to two paid trial shifts, and eligible new team members can earn cash hiring and training bonuses. Starting pay is $15 per hour, and flexible scheduling is offered.

Requirements

Valid driver's license and ability to maintain a clean driving record.
Friendly, dependable, and comfortable working directly with customers.
Strong communication and customer service skills.
Willingness to work indoors and outdoors in a hands-on retail environment.
Ability to work as part of a team and remain productive in a fast-paced environment.
Availability to work weekends and holidays as needed.
Applicants must be legally authorized to work in the United States and must not require employer sponsorship.
Ability to meet the role's physical demands, including moving up to 50 pounds, with or without assistance.

Responsibilities

Provide friendly, hands-on customer service throughout the U-Haul location.
Assist customers with truck and trailer rentals, self-storage, moving supplies, propane, and other U-Haul products and services.
Dispatch and return rental equipment using U-Haul technology and mobile devices.
Inspect, clean, and prepare trucks, trailers, and other rental equipment for customers.
Assist self-storage customers with unit rentals, payments, questions, and tours of available storage units.
Maintain a clean, organized, and welcoming showroom, storage facility, and property.
Stock and organize boxes, moving supplies, and other retail merchandise.
Perform routine property upkeep, cleaning, and minor maintenance as needed.
Answer phone calls and assist current and prospective customers with questions and reservations.
Work with the store team and assist with other day-to-day operations as needed.
Participate in ongoing training and development through U-Haul University.

Benefits

Career stability and opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw Legal program.
MetLife auto and home insurance.
Discounts on Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
Cash hiring bonus and additional cash bonus upon completion of the U-Haul Equipment & Verification Training Program, subject to applicable requirements.