Customer Service Representative

SBM Management Services•New Albany, OH

13d

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of all assigned areas. The role performs janitorial duties, follows daily schedules and company protocols, maintains cleaning equipment and work areas, and works with team members and supervisors to meet customer service and satisfaction expectations. The position has no supervisory responsibilities. The schedule is Monday through Friday, either 6:00 a.m. to 2:30 p.m. or 7:30 a.m. to 4:00 p.m. Compensation is $17–$18 per hour. SBM offers comprehensive benefit packages; details are available on the company’s careers website.

Requirements

No specific education requirement.
Ability to perform each essential duty satisfactorily and safely.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, including cleaning compounds and chemicals and their safe, efficient use.
Completion of all required safety and task training certifications.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.

Nice To Haves

Three to six months of training or experience, or an equivalent combination of education and experience.
Bilingual ability.
Forklift certification may be required.

Responsibilities

Perform janitorial duties and all duties listed on the daily schedule.
Operate motorized cleaning equipment and maintain the upkeep and care of cleaning equipment.
Maintain the daily cleanliness of assigned areas and keep the work area clean.
Report incidents and hazardous conditions to a supervisor.
Follow safety rules, policies, procedures, company protocols, and other rules.
Perform work assignments as part of a team and complete repetitive tasks.
Take direction and respond to supervision.
Communicate professionally with leads, supervisors, coworkers, managers, and customers.
Fill in during staff shortages.
Support the shift lead in completing punch-list items.
Use proper personal protective equipment and maintain a professional appearance and conduct.
Understand customer service and satisfaction expectations, reporting systems, and the work environment.