Customer Service Representative
About The Position
Rentals To Go is seeking a Customer Care Representative (CCR) to support its inbound sales process and provide front-line customer service through phone and email. The role focuses on delivering an exceptional customer experience by identifying and resolving customer concerns professionally and in a timely manner. The representative is expected to understand the company’s sales process, service model, methodology, systems, and products. The position suits someone with a positive, professional attitude who enjoys problem-solving and working in a fast-paced environment. The role also includes payment and accounts-receivable duties, including following up on outstanding accounts, coordinating with customers to secure payment, processing multiple forms of payment, and preparing reports for management. This is a full-time, salaried position based at a physical work location and is not remote.
Requirements
- High school diploma, GED, or equivalent combination of education and experience.
- Strong PC proficiency, including Microsoft Office and Excel.
- Ability to work independently with minimal supervision.
- Strong time-management, organizational, and follow-up skills.
- Strong written and verbal communication skills.
- Decision-making and problem-solving abilities.
- Ability to work as part of a team with all levels of the organization.
- Patience and empathy.
- Detail-oriented with a strong service mindset.
- Ability to collaborate across teams and departments and efficiently navigate company systems and tools.
Nice To Haves
- 1–2 years of customer care experience preferred.
- Sales-oriented background preferred.
Responsibilities
- Professionally and accurately answer a high volume of inbound calls.
- Answer questions about company products and services.
- Process orders and transactions.
- Resolve issues and troubleshoot technical problems.
- Provide information about company services.
- Conduct proactive customer outreach.
- Handle customer complaints.
- Collect and analyze customer feedback.
- Follow up on outstanding accounts and coordinate with customers to secure payment.
- Process credit card payments, checks, and other forms of payment.
- Generate Accounts Receivable and Cash reports and summarize key trends for management.
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
