Customer Service Rep Deli 358 - Part Time

The Spinx Company•Moncks Corner, SC

19d

About The Position

The Customer Service Representative (CSR) at The Spinx Company works in a team environment to provide outstanding customer service, conduct financial transactions accurately and efficiently, and create a welcoming store environment in support of company policies, core values, and operating priorities. The role supports retail and food service operations, including maintaining safety, food sanitation, quality, consistency, and product selection standards. Teammates must be cross-trained and proficient in all CSR retail and food service responsibilities, and may assist customers at self-checkout where available. The CSR must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically attend company-sponsored training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands of the role, including standing, walking, handling objects, reaching, and lifting or moving up to 50 pounds occasionally.

Responsibilities

Report for scheduled shifts on time, in proper uniform, and with a clean, professional appearance in accordance with the Personal Appearance Policy.
Be cross-trained and proficient in retail and food service responsibilities associated with the CSR role.
Perform assigned work safely, follow safety policies and procedures, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate service and ensure customers feel respected and appreciated; promptly report customer issues or special requests to management.
Maintain an organized work area, clean and properly stocked and faced sales floor, and spotless restrooms throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales, including verifying identification as required.
Help ensure compliance with merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
Where self-checkout is available, assist customers and help expedite the line.
Live the company’s core values, including customer focus, teamwork, quality, accountability, passion, and community involvement.