Customer Service Rep(08950) Ocean Isle Beach, NC

Domino's Franchise•Ocean Isle Beach, NC
•Onsite

About The Position

The Customer Service Representative (CSR) is a front-line customer-care role in Domino’s store operations. CSRs take customer orders, provide friendly service in person and over the phone, build customer relationships, handle cash, and help keep the customer area clean. They also assist Pizza Makers with toppings and dough. The position offers training and support, flexible hours, and opportunities for career progression within the store and the broader Domino’s organization.

Requirements

  • Exceptional and positive attitude.
  • Must be at least 16 years old.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to understand and give correct written instructions.
  • Ability to communicate verbally with customers and co-Team Members in person and over the phone.
  • Ability to talk and hear on the telephone.
  • Near- and mid-range vision for most in-store tasks, depth perception, and ability to distinguish hot from cold surfaces.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to stand for long periods; most tasks are performed from a standing position.

Responsibilities

  • Take customer orders over the phone and in person.
  • Greet customers within 10 seconds.
  • Build relationships with customers.
  • Upsell products.
  • Handle cash and make correct monetary change.
  • Keep the customer area clean.
  • Assist Pizza Makers with toppings and dough.
  • Process orders using a computer keyboard or touch screen.
  • Communicate with customers and co-Team Members to process orders.

Benefits

  • Flexible hours
  • Fast career progression
  • Training opportunities and rewards
  • Greater variety of work
  • Smaller teams
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