Customer Service Representative (Onsite)

InteLogix•Copperas Cove, TX

3d•Onsite

About The Position

InteLogix is hiring a full-time, onsite Customer Service Representative to assist customers by phone and help resolve questions, complaints, and account issues. The role also involves making outbound financial collection calls to encourage payments on past-due accounts. The representative is expected to provide an empathetic, effective customer experience, document interactions accurately, and work with other departments when issues need resolution or escalation. The position pays $16 per hour and includes paid training. Hours of operation are Monday through Friday, 7 a.m. to 8 p.m., with a rotating Saturday shift from 10 a.m. to 3 p.m. Flexibility to work weekends and holidays is needed.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Ability to remain engaged on the phone throughout the shift with minimal to no distractions.
Ability to perform constant sedentary work.
Computer and technology skills, including smoothly operating multiple windows and tabs while speaking with customers by phone.
Typing assessment required.
Excellent attendance.

Responsibilities

Serve as the primary point of contact for customers via phone.
Make outbound financial collection calls and handle incoming customer calls to encourage payments on past-due accounts.
Address inquiries, resolve complaints, and guide customers through solutions.
Maintain knowledge of products, services, and policies to assist customers effectively.
Accurately document customer interactions and transactions across tools and platforms.
Collaborate with other departments to resolve customer issues and escalate complex problems as needed.
Work to exceed customer satisfaction goals and performance metrics.
Look for opportunities to improve the customer experience and streamline processes.
Stay current on product knowledge and industry trends.
Work within defined operating hours, with flexibility needed for weekends and holidays.