Customer Service Representative - Onsite

Teleperformance • North Lauderdale, FL

6d • Onsite

About The Position

This onsite position in North Lauderdale, Florida, serves as a front-line point of contact for customers. The Customer Service Representative manages inbound communications, including calls, emails, and cases, and resolves inquiries using web-based tools. The role focuses on first-contact resolution, positive customer relationships, and consistently delivering service that meets or exceeds customer expectations in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Proven call center experience.
• Typing speed of 30 WPM.
• Proficiency in PC operation and navigation.
• Entry-level network troubleshooting skills.
• Ability to set up a home Wi-Fi network.
• Ability to set up and configure a router or switch.
• Core proficiency using a laptop or desktop computer.
• Ability to work independently.
• Excellent oral and written communication skills.
• Ability to work in a constantly changing, fast-paced environment.
• Ability to remain composed and objective.
• Strong listening skills.
• Strong organizational, problem-solving, analytical, and critical-thinking skills.
• Ability to prioritize tasks and work well under pressure.
• Ability to collaborate effectively and respond constructively to feedback and evolving policies.

Responsibilities

• Handle inbound calls, emails, and customer cases.
• Resolve customer inquiries and provide exceptional service.
• Focus on first-call resolution and building positive customer relationships.
• Follow established procedures and contribute to customer satisfaction and performance goals.
• Collaborate with team members, supervisors, and support departments to resolve customer issues.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Programs and health and personal time off and leave programs, subject to eligibility.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED