Customer Service Representative- Onsite

Teleperformance • Columbia, SC

8d • Onsite

About The Position

This onsite position in Columbia, South Carolina, serves as a primary point of contact for clients, managing inbound and outbound communications and resolving customer inquiries using web-based tools. The role focuses on providing a seamless, positive customer experience in a high-velocity environment. The representative responds to questions, issues, and concerns through customer support channels and may assist with payment processing or upselling when required.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Proven call center experience.
• Entry-level network troubleshooting ability.
• Ability to set up a home Wi-Fi network.
• Ability to set up and configure a router or switch.
• Core proficiency with a laptop or desktop computer.
• Commitment to following established procedures and customer-service-driven work.
• Ability to collaborate effectively with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to receive feedback, adapt to evolving policies, and work within a structured schedule that includes a variety of shifts.
• Critical thinking and a proactive, solution-oriented approach to customer issues.

Nice To Haves

• Customer service and/or sales experience preferred.
• IT or network certifications or degrees preferred.

Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve questions or concerns.
• Attempt to resolve and de-escalate issues calmly.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible payment processing.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Program resources.
• Health and personal time off and leave programs, as eligible.
• 401(k) plan.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED