Customer Service Representative

Ashley Furniture Industries•Wesley Chapel, FL

15d

About The Position

The Customer Service Representative is Ashley’s front-line ambassador, delivering exceptional service and positive experiences while serving as the first point of contact for customers. The role provides administrative support to store operations and assists with office functions, helping build customer relationships and support retail operations. The representative greets customers and communicates with them in person, by phone, and by email. They support sales order processing, customer credit applications and financing, account maintenance, payment processing, cash reconciliation, issue resolution, audits, inventory processes, compliance checks, reporting, and recordkeeping. The role works with sales, merchandising, and other store associates and uses point-of-sale systems, retail management software, Microsoft Office, and other business tools. Additional tasks may be assigned by management.

Requirements

Legally authorized to work in the United States.
At least 18 years old.
High school diploma or equivalent.
Knowledge of Microsoft Office Suite and system transactions.
Ability to work flexible hours, including weekends and holidays, and rotate store opening and closing responsibilities across various shifts.
Reliable attendance.
Ability to thrive in a team environment.

Nice To Haves

One year of customer service, office, and/or administrative experience is preferred.

Responsibilities

Greet customers warmly and professionally, representing Ashley’s brand image.
Provide customer service in person, by phone, and by email.
Assist with accurate sales order processing, complete documentation, and required approvals.
Process customer credit applications, assist with financing arrangements, and maintain customer account information in retail management systems.
Follow cash-handling procedures, accurately process payments, and reconcile transactions under Office Manager supervision.
Address customer inquiries and concerns, escalate complex issues to management as appropriate, and follow up to ensure resolution.
Support management with operational audits, inventory processes, and compliance checks by gathering documentation and verifying paperwork.
Maintain accurate records, prepare routine reports, and complete and file sales and office paperwork according to company standards.
Collaborate with sales, merchandising, and other store associates to support customer experience and efficient store operations.
Use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform duties accurately and efficiently.
Complete additional tasks assigned by management.