Customer Service Representative

GEICO • Macon, GA

24d • Hybrid

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. As an Auto Customer Representative, you’ll provide insurance quotes, advise customers on coverage options, convert quotes into new policies, and show the value that comes with being a GEICO policyholder.

Requirements

• Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
• An effective communicator who understands the importance of listening and being empathetic
• Ability to work and grow in a fast-paced, high-volume call center environment
• Willingness to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• High School Diploma or GED required
• Excellent communication skills with the ability to build rapport quickly
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms
• Experienced in high-volume call centers with KPIs and measurable goals
• Available to work evenings, weekends, and holidays

Nice To Haves

• Active Personal Lines or Property & Casualty license (training and exam fees provided)
• College degree preferred

Responsibilities

• Provide insurance quotes
• Advise customers on coverage options
• Convert quotes into new policies
• Show the value that comes with being a GEICO policyholder
• Manage incoming calls and engage potential customers to provide a positive and personalized sales experience
• Identify potential customer needs and recommend coverage solutions
• Stay informed about GEICO’s products and identify cross-selling opportunities to assist potential customers
• Provide potential customers with peace of mind by helping them choose the right coverage for the best protection

Benefits

• Licensing and continuing education at no cost
• Hundreds of eLearning courses to enhance your skills
• GEICO Flex, additional weeks annually to work off-site meeting location and work guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED