Western - Personal Lines - Service - Customer Service Representative

OTIP Group of Companies (OTIP, Orbit, Curo) • Wetaskiwin, AB

7d • CA$52,454 - CA$72,096 • Hybrid

About The Position

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Requirements

• An AIC and RIBO licence, as well as becoming nationally licenced.
• CAIB 1 or a minimum of three courses towards AIIC/CIP and working towards completion of designation.
• The ability to communicate both verbally and in written form in French is required.
• A minimum of three year’s experience in personal lines, automobile and property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications and knowledge of TAM and Portal would be an asset.
• The ability to communicate in French is considered an asset.

Nice To Haves

• Knowledge of TAM and Portal

Responsibilities

• Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risk according to binding requirements.
• Resolves product and service problems. This includes clarifying member/client complaints, determining cause, selecting and explaining the best solution, expediting correction, following-up to ensure resolution, and making recommendations to management as required.
• Files documents and records of insurance transactions and maintains and updates current rate manuals for all markets as received, including new coverage announcements. Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management as required.
• Completes endorsements, renewals, rewrites, remarkets and cancellations on applicable systems, as required.
• Reviews renewals from Alternate Markets Carriers as required, and sends supporting documentation to member/client.
• Provides assistance to other Service team members, by coaching and counseling employees on alternate market availability, rules and guidelines.
• Provides quality service while adhering to customer service standards and keeps information confidential to protect operations.
• Attracts potential members/clients which includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Performs other duties within competence, as assigned.

Benefits

• Competitive salary along with rewarding bonuses that recognize your dedication.
• Best-in-class pension and benefits
• Total reward programs
• Comprehensive mental wellness support
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed