Customer Service Representative

Icon Vehicle Dynamics LLC • Riverside, CA

15d • $20 - $25 • Onsite

About The Position

The Customer Service Representative (CSR) plays a critical role in protecting the customer experience and supporting revenue within the off-road performance industry. This position serves as a key point of contact for dealers, distributors, and end users who rely on our suspension and off-road products. Success in this role directly impacts customer retention, operational efficiency, and brand reputation in a highly passionate and product-driven market.

Requirements

• High school diploma or equivalent
• Minimum 1 year of customer service experience in a medium or large organization
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience working within an ERP system
• Experience using a CRM system
• Strong organizational, communication, and problem-solving skills
• Exceptional phone etiquette
• High level of accuracy and attention to detail
• Ability to prioritize and manage multiple assignments while meeting deadlines
• Comfortable using computer systems, 10-key, telephone, copier, and other standard office equipment
• Ability to work in a fast-paced environment with occasional overtime

Nice To Haves

• Experience in the automotive, powersports, or off-road performance industry
• Familiarity with suspension systems, lift kits, shocks, or related off-road components

Responsibilities

• Answer incoming calls and make outbound calls to address and resolve customer inquiries and concerns related to off-road and suspension products
• Handle warranty questions, return goods authorizations (RGAs), call tags, and e-catalog matters
• Support dealers and customers with product information, order status updates, and technical coordination as needed
• Create and maintain internal company reports including sales spreadsheets, returns documentation, international shipping documents, and UPS tracking information
• Review records, correspondence, and related documentation to resolve issues accurately
• Follow up with customers to ensure full resolution and satisfaction
• Communicate and coordinate with Shipping/Receiving, Accounting, Purchasing, and other departments to address customer requests
• Apply company policies and procedures consistently when resolving customer issues
• Maintain accurate data entry and documentation within internal systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED