Customer Service Rep (03629) - Orchard Park, NY

Domino's Franchise•Orchard Park, NY

About The Position

The Customer Service Representative serves customers in person and over the phone, processes orders, prepares food, and helps maintain the store. The role includes customer service, cash handling, upselling, pizza making, food preparation, food and portion control, hygiene and food safety, and general cleaning. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time; the posting does not specify which applies to this opening.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries weighing up to 50 pounds and place cases on shelves up to 72 inches high.
Ability to carry supplies, including items weighing approximately 30 pounds, and carry trays of pizza dough.
Ability to push or pull trays on dollies, occasionally navigate stairs or climb a ladder, bend, crouch or squat, and reach continuously.
Ability to use hands continuously throughout the day; shaping pizza dough requires frequent and forceful use of the forearms and wrists.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take and process orders by phone and in person, including entering orders using a computer keyboard or touch screen.
Address customer concerns and communicate with customers and co-workers.
Handle cash and provide correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Follow food and portion control, hygiene, and food safety practices.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Receive deliveries and unload bulk product using a hand truck.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Remove trash and perform other outside tasks.