Customer Service - Remote - Entry Level

Spade Recruiting•Brownsville, TX

6d•Remote

About The Position

Our team helps individuals and families understand and access supplemental benefit programs designed to provide added financial protection. These programs are available through relationships with thousands of labor unions and associations across North America and are intended to help members secure dependable coverage that can continue beyond traditional workplace benefits. For more than 60 years, these programs have supported working families by offering additional protection and long-term coverage options.

Requirements

Strong verbal and written communication skills
A professional, positive, and solution-oriented attitude
Good organization and time-management abilities
The ability to work independently while contributing to a team
Comfort using computers, video conferencing, and online systems
Legal authorization to work in the United States or Canada

Nice To Haves

Previous customer service, sales, or support experience is an asset but not required

Responsibilities

Speaking with members through inbound and outbound phone calls
Scheduling virtual appointments with individuals requesting additional information
Reviewing available benefit and coverage options in a clear, professional manner
Assisting clients with online applications, forms, and required documentation
Maintaining accurate and organized client records
Following established company procedures and compliance requirements
Participating in ongoing training, coaching, and professional development