Customer Service Representative

TEKsystems•Tempe, AZ

15d•$21 - $21•Onsite

About The Position

The Customer Service Representative works in a call center environment, handling inbound calls and some follow-up calls. The representative answers questions about prior authorization, general topics, and some confidential information. The role requires providing great customer service, maintaining a high level of attention to detail, and entering information accurately. Performance is measured on quality and accuracy, with call volume ranging from approximately 50 to 100 calls per day depending on complexity. The representative uses multiple systems and programs to track information and update communications with customers.

Requirements

At least one year of call center experience in recent employment.
At least one year of high-volume call center experience within the last 2–3 years.
At least one year of tenure in jobs; resumes showing frequent job changes will not be approved by the client.
Typing speed of at least 30 words per minute.
Computer knowledge and skills.

Responsibilities

Handle inbound calls and some follow-up calls.
Answer questions about prior authorization, general topics, and some confidential information.
Provide customer service with close attention to detail.
Enter information accurately.
Use multiple systems and programs to track information and update customer communications.
Meet quality and accuracy expectations while handling approximately 50–100 calls per day, depending on complexity.