Detail Orientated Customer Service Representative, Sample Department

Garden State Tile Distributors•Wall Township, NJ

5d•Onsite

About The Position

Garden State Tile, a premier luxury tile distributor since 1957, is looking for a proactive Customer Service Representative to join our dedicated corporate team in the Sample Department. In this role, you will be a key player in our sample logistics and sales support operations, ensuring our clients receive the concierge customer service and product information that define our brand.

Requirements

Experienced in order entry systems with a proven ability to manage complex data and supplier confirmations.
A master of accuracy who takes pride in their surroundings and ensures every order meets expected standards.
An expert at fostering professional relationships with team members, peers, and management through clear, effective correspondence.
Ready to be an adaptable "all-hands-on-deck" player who is open to new tasks as our company grows.

Responsibilities

Manage Sample Logistics: Ensure effective, accurate, and timely customer service for all sample shipments to internal and external customers.
Master Order Entry: Oversee the full order cycle, including generating purchase orders and adjusting price, cost, and quantities based on supplier confirmations.
Empower Sales Teams: Communicate real-time status updates and tracking information to inside and outside sales representatives to ensure project success.
Provide Expert Education: Cultivate in-depth knowledge of our full product offering to provide meaningful information and a high-standard experience for every guest.
Support Operations: Assume various positions as directed to achieve daily output needs and adapt to the evolving demands of the tile industry.