Customer Service Representative (Full-Time) - Day Shift
About The Position
The Customer Service Representative at XPO handles customer inquiries and shipment-related billing and documentation. The role includes billing shipments according to applicable tariffs and pricing agreements, identifying and resolving documentation errors, assisting customers with shipment tracing, rate quotes, tariff discrepancies, and billing or invoicing questions, and performing clerical duties such as answering and directing calls, filing, data entry, and billing. The representative also processes over, short, and damaged freight and related documentation to help resolve customer issues. The position requires walking and/or standing for extended periods on a loading dock that is not climate-controlled and may be slippery.
Requirements
- At least 2 years of customer service experience.
- Strong computer, typing, and 10-key skills.
- Experience with Microsoft Office.
- Availability to work a variety of shifts, including days, evenings, nights, and weekends.
- Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.
Nice To Haves
- Transportation experience.
- Excellent verbal and written communication skills.
Responsibilities
- Bill shipments according to applicable tariffs and pricing agreements.
- Recognize and resolve documentation errors.
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions.
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
- Process over, short, and damaged freight and related documentation for customer resolution.
Benefits
- Pay starts at $22.10.
- Full health insurance benefits starting on day one.
- Life and disability insurance.
- Up to 13 days of PTO in the first year.
- 9 paid company holidays.
- 401(k) option with company match.
- Education assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
