Customer Service Representative (Full-Time) - Night Shift

XPO•Shreveport, LA

About The Position

XPO is hiring a Customer Service Representative to assist customers with shipment, pricing, documentation, and billing matters. The role includes billing shipments according to applicable tariffs and pricing agreements, resolving documentation errors, responding to customer inquiries, and processing freight exceptions and related documentation. General clerical work such as answering and directing calls, filing, and data entry is also required. The schedule is Monday through Friday from 9:00 p.m. to 5:00 a.m. The position pays $21.53 to start and requires walking and/or standing for extended periods on a loading dock that is not climate-controlled and may be slippery. XPO offers health insurance benefits beginning on the first day, life and disability insurance, up to 13 days of PTO during the first year, nine paid company holidays, a 401(k) option with company match, and education assistance.

Requirements

At least 2 years of customer service experience.
Strong computer, typing, and 10-key skills.
Experience with Microsoft Office.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Ability to walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Nice To Haves

Transportation experience.
Excellent verbal and written communication skills.

Responsibilities

Bill shipments according to applicable tariffs and pricing agreements.
Recognize and resolve documentation errors.
Assist customers with inquiries, including shipment tracing, rate quotes, tariff discrepancies, and billing and invoicing questions.
Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
Process over, short, and damaged freight and related documentation for customer resolution.