Customer Service Representative Part-time

PLS•Houston, TX

1h•Onsite

About The Position

Customer Service Representatives are the primary point of contact for PLS customers and are responsible for delivering superior customer service and educating customers about company products and services. They maintain company quality standards, follow policies and procedures, and ensure transactions comply with applicable regulations. The position is located at 12503 SH 249, Houston, TX 77086.

Requirements

Previous customer service experience in hospitality, financial services, retail, or restaurant industries is preferred.
Ability, willingness, and comfort engaging with customers.
Strong verbal communication skills.
Ability to offer products and services based on customer needs.
Exceptional attention to detail and ability to multitask.
Professional appearance and demeanor.
Honesty and integrity.
Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
English fluency is required.
Ability to stand for extended periods.
Ability to lift up to 15 lbs. with little assistance.
Ability to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.

Nice To Haves

English/Spanish bilingual ability.

Responsibilities

Provide outstanding customer service to encourage repeat business.
Educate customers about PLS products and services.
Complete transactions in compliance with federal, state, and local regulations.
Follow company policies and procedures.
Maintain a balanced cash drawer and handle cash accurately.
Use the point-of-sale system to access information and process transactions.
Resolve customer complaints or refer them to the Store Manager.
Help maintain a neat and clean store environment for customers and team members.
Perform other duties as instructed by management.