Customer Service Rep (05010) - 7353 University Parkway

Domino's Franchise•Lakewood Ranch, FL

1d•Onsite

About The Position

The Customer Service Representative serves customers in person and by phone, processes orders and payments, prepares high-quality pizzas and other food products, and helps maintain food quality, cleanliness, and safety. The role includes operating store equipment, stocking ingredients and supplies, taking inventory, and completing related paperwork. Team members receive in-store training and support from a manager or teammate. The posting describes opportunities to grow from customer service into management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload and handle deliveries, including cases weighing up to 50 pounds, and lift and stack cases onto shelves up to 72 inches high.
Ability to carry items including large cans weighing 3 pounds, 7 ounces, pizza sauce weighing 30 pounds, and trays of pizza dough weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, occasionally navigate stairs or climb a ladder, and perform repeated bending, occasional crouching or squatting, and continuous reaching.
Ability to use hands continuously during the day; shaping pizza dough requires frequent and forceful use of the forearms and wrists.
Ability to work in varying and sometimes adverse weather conditions, changing temperatures, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone and use near- and mid-range vision for most in-store tasks, depth perception, and the ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process customer orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food products.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from deliveries into storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Remove trash and perform other outside tasks.