Customer Service Representative - Onsite

Rodenhiser Home Services Inc•Holliston, MA

6d•$45,000 - $65,000•Onsite

About The Position

Rodenhiser Home Services is seeking an onsite Customer Service Representative to provide a welcoming, composed, and helpful experience for customers from their first interaction. The role focuses on handling incoming customer requests, booking service appointments, resolving issues, and coordinating with field and office teams to deliver seamless service. The representative also maintains customer records, makes outbound calls, participates in training, and is available for on-call duties. The company describes itself as a family-owned business with a 90-year legacy and offers a supportive team, opportunities for growth, and a comprehensive benefits package. The expected base salary range is $45,000–$65,000, with possible bonuses, commissions, or other variable compensation depending on position. Compensation is determined through a structured review of experience, education, certifications, and licenses.

Requirements

High school education or equivalent.
Strong verbal and written communication skills.
Proficiency with computer and phone systems.
Ability to manage multiple priorities while remaining detail-oriented and organized.
Problem-solving and analytical skills.
Friendly, composed, confident phone manner.

Nice To Haves

Two years of proven customer service experience is preferred.

Responsibilities

Convert incoming client requests into booked service appointments.
Respond to client requests via phone, text, and email, resolving issues and promoting the brand.
Collaborate with field and office teams to create seamless service experiences.
Participate in training to boost booked calls.
Maintain and update the client database with complete and accurate information.
Make outbound calls.
Be available for on-call duties.