Customer Service Representative (Onsite) | Charlotte, NC

Meduit•Charlotte, NC

1d•Onsite

About The Position

The Customer Service Representative supports customers with account-related questions, payments, and issue resolution. The role aims to provide a positive customer experience through inbound and outbound calls, resolving concerns, and providing clear, accurate information. The representative works with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment. The position is onsite at 4135 South Stream Boulevard, Charlotte, NC 28217. The schedule is 8:00 AM–5:00 PM Eastern Time, Monday through Friday. The stated start date is November 16, 2026. Compensation is $16–$18 per hour base pay plus performance incentives. Meduit is a national healthcare revenue cycle management company supporting hospitals and physician practices in 48 states. Candidates must be legally authorized to work in the United States at the time of hire; the company does not provide employment visa sponsorship. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer-facing role, such as call center, retail, office, front desk, administrative, or similar work.
Experience working in a fast-paced, performance-driven environment.
Strong computer skills, including the ability to navigate multiple systems and use Outlook, Word, Excel, or similar tools.
Ability to communicate clearly and professionally, including when handling account-related conversations.
Demonstrated reliability and consistent work history with a track record of meeting expectations.
Must be legally authorized to work in the United States at the time of hire.
Successful completion of a pre-employment background check, satisfactory references, and any required documentation.

Nice To Haves

Call center experience.
Experience with billing, payments, or account resolution.
Experience meeting or exceeding performance metrics.
Experience handling escalated customer interactions.
Exposure to healthcare, insurance, or financial services environments.

Responsibilities

Handle inbound and outbound calls related to customer account balances.
Explain balances, payments, and available options clearly and professionally.
Set up payment arrangements and process transactions over the phone.
Accurately document interactions while navigating multiple systems.
Follow established workflows, scripts, and compliance requirements.
Meet productivity and quality performance goals.
Assist customers with available support or financial assistance programs when applicable.