Service Sales Representative - Charlotte, NC
About The Position
Konecranes is seeking a sales professional to sell products and services to existing customers and develop new accounts, with the goal of improving customer safety and productivity. The representative is responsible for meeting assigned sales targets for lifting equipment and services, including repairs, retrofits, hoists, spare parts, general overhauls, and consultation services. The role also monitors the service department’s workload to help ensure open time slots are filled with sold work. It involves regular customer communication and work in a fast-paced, safety-first environment. The position reports to the Territory Sales Manager and is safety sensitive. The representative is expected to follow established safety procedures, including customer-specific rules. The role is on-site in Charlotte, North Carolina.
Requirements
- Two years of experience in service-related sales; equivalent education, experience, and training will be considered.
- Demonstrated leadership experience.
- Basic understanding of mechanical and electrical principles.
- Good written and verbal communication skills.
- Good PC skills.
- Must have and maintain a good driving record.
- Must be willing and able to work off the ground on occasion.
- Bachelor’s or Associate’s degree preferred; equivalent prior experience and training may be considered in lieu of a formal degree.
Nice To Haves
- Prior experience with cranes.
Responsibilities
- Sell safety and productivity retrofits, components, modernization, and new equipment to existing customers, and develop new accounts to meet established sales quotas.
- Prepare or assist with price estimates for service work using established tools, guidelines, and input from the service department.
- Maintain personal contact with existing accounts in the assigned area and prepare related monthly reports.
- Contact assigned accounts regularly, document key-account activity, prepare account plans, and forward them to the District Manager.
- Schedule and conduct customer business reviews annually or as needed.
- Record activities, business opportunities, and offers in CRM software, and provide weekly reports to the manager.
- Monitor the service department’s workload and help ensure open time slots are filled with sold work.
- Qualify projects and assess creditworthiness as needed, including checking D&B ratings and obtaining credit applications or tax-exempt certificates when appropriate.
- Monitor the credit control list and assist with collection efforts for problem accounts; consult district staff before delivering services or materials to accounts more than 60 days outstanding.
- Monitor contract renewals, contact accounts that are not renewing, and document sales activity in the CRM system.
- Communicate with the service department about issues related to the customer base.
- Maintain customer and contact information in CRM software.
- Follow established safety rules and procedures, including those established by customers.
- Perform other duties as assigned by the supervisor.
Benefits
- Medical plan
- Dental plan
- Vision plan
- 401(k) plan with a match from day one
- Identity theft protection
- Accident insurance
- Travel insurance
- Two weeks of vacation per year, prorated for the first year; three weeks after 5–12 years of service; four weeks after 13 or more years
- Five days of sick leave per year, prorated during the first year after 90 days of service
- Ten paid holidays per year
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
