PDS - Customer Service Representative (Charlotte, NC)

Piedmont Door Solutions • Charlotte, NC

1d

About The Position

Piedmont Door Solutions is hiring a Customer Service Representative for its Charlotte, North Carolina branch. This phone-focused role serves as the first point of contact for customers and is responsible for answering and managing incoming calls, logging them in NetSuite, and directing them to the appropriate person. The position supports customers seeking information about their accounts, job status, or service history and ensures calls and follow-ups are documented accurately and handled promptly.

Requirements

• 1–2+ years of call center, receptionist, or customer service experience.
• Strong phone presence and customer service skills.
• Ability to handle a high volume of calls while remaining friendly and organized.
• Clear verbal and written communication skills.
• Strong attention to detail and accurate data-entry skills.
• Problem-solving mindset and ability to remain calm with frustrated callers.
• Proficiency with Microsoft Office.

Nice To Haves

• NetSuite experience is strongly preferred.
• Experience in a commercial door, construction, or field service environment.

Responsibilities

• Answer incoming customer and service calls promptly and professionally.
• Route calls to managers and team members, including staff at other branches as needed.
• Enter and update customer calls, service requests, and contact information in NetSuite.
• Look up customer accounts, job status, and service history to answer questions.
• Take detailed messages and ensure calls receive follow-up.
• Return voicemails and callbacks in a timely manner.
• Maintain accurate and up-to-date call records.

Benefits

• 401(k) with company match.
• Health, dental, and vision insurance.
• Paid time off.
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Opportunity to grow as part of the Cobalt Service Partners family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed