Retail Warehouse Inside Sales -- Home Outlet
About The Position
The Customer Service Representative (CSR) creates a positive shopping experience for Home Outlet customers by greeting and assisting them, offering knowledgeable product recommendations, processing sales transactions, and maintaining store presentation standards. The CSR supports overall store operations and helps ensure a safe and welcoming environment. The role includes assisting customers in person and by phone, providing product information, processing purchases, cutting materials to customer specifications, helping load purchases, moving and labeling merchandise, maintaining displays and inventory records, and safely operating forklifts and other equipment. The position is based in Warwick, Rhode Island, and pays $18–$22 per hour plus a weekly commission opportunity, with total compensation around $40,000–$50,000 per year.
Requirements
- High school diploma or GED required.
- Basic reading, writing, and math skills.
- Ability to communicate clearly and professionally with customers and team members.
- Strong interpersonal skills and a customer-first mindset.
- Ability to work collaboratively in a team-oriented environment.
- Comfort with basic technology and point-of-sale systems.
- Ability to stand, walk, reach, climb ladders, and lift or move items weighing up to 80 pounds.
- Ability to perform physical tasks for extended periods in a retail environment.
Nice To Haves
- Previous retail or customer service experience is preferred but not required.
Responsibilities
- Greet customers in a friendly, professional manner in-store and by phone.
- Provide information about product availability, pricing, and use.
- Deliver customer service intended to encourage repeat business.
- Assist in selling merchandise and support team members in achieving sales goals.
- Process customer purchases accurately using the point-of-sale system.
- Cut carpet, vinyl, padding, and other materials to customer specifications.
- Assist customers in safely loading purchased materials into their vehicles.
- Move merchandise from the receiving area to the sales floor and place it correctly.
- Tag products with pricing labels according to store guidelines.
- Maintain a clean, safe, and organized store by straightening displays and covering materials as needed to prevent weather damage.
- Perform regular inventory counts and update inventory records.
- Operate forklifts and other equipment safely and in accordance with company procedures.
- Follow safety guidelines, use equipment responsibly, and report unsafe conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
