Retail Warehouse Inside Sales-- Home Outlet
About The Position
The Customer Service Representative (CSR) supports Home Outlet customers and store operations by creating a positive shopping experience. The role includes greeting and assisting customers in-store and by phone, providing product information and recommendations, processing sales, and helping maintain store presentation and safety standards. The position also involves stocking and placing merchandise, tagging products, conducting inventory counts, cutting materials to customer specifications, helping customers load purchases, and safely operating forklifts and other equipment. The CSR helps maintain a clean, organized, and welcoming store environment.
Requirements
- High school diploma or GED.
- Basic reading, writing, and math skills.
- Ability to communicate clearly and professionally with customers and team members.
- Strong interpersonal skills and a customer-first mindset.
- Ability to work collaboratively in a team-oriented environment.
- Comfort with basic technology and point-of-sale systems.
- Ability to talk, hear, stand, walk, and reach with hands and arms regularly.
- Ability to climb ladders and lift or move items up to 80 pounds.
- Ability to perform physical tasks for extended periods in a retail environment.
Nice To Haves
- Previous retail or customer service experience.
Responsibilities
- Greet customers in a friendly, professional manner in-store and by phone.
- Provide information about product availability, pricing, and use.
- Deliver customer service intended to encourage repeat business.
- Assist with selling merchandise and support team members in achieving sales goals.
- Process customer purchases accurately using the point-of-sale system.
- Cut materials such as carpet, vinyl, and padding to customer specifications.
- Assist customers with safely loading purchased materials into their vehicles.
- Move merchandise from the receiving area to the sales floor and ensure correct placement.
- Tag products with pricing labels according to store guidelines.
- Maintain a clean, safe, and organized store environment, including straightening displays and covering materials as needed to prevent weather damage.
- Perform regular inventory counts and update inventory records.
- Operate forklifts and other equipment safely and in accordance with company procedures.
Benefits
- Weekly commission opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
