Retail Warehouse Assistant Manager-- Home Outlet

E C Barton & Company•Greenville, SC

3d•$45,000 - $60,000•Onsite

About The Position

Assist in managing a store engaged in selling discount building materials. This role operates as a "Working Manager," meaning the individual gets involved in daily activities and performs any job duties necessary to keep the store operating at maximum efficiency. The Assistant Store Manager will help train partners to maximize profitability, control costs, and offer excellent customer service. They will also assist in interviewing and hiring to ensure the store is properly staffed and maintain the integrity of the division. The role requires continually exceeding high levels of profitability and customer service while ensuring compliance with all safety regulations, guidelines, and operating procedures.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Inventory software; Order processing systems; Payroll systems; Spreadsheet software and Word Processing software.
Ability to manage difficult or emotional customer situations.
Ability to respond promptly to customer needs.
Ability to solicit customer feedback to improve service.
Ability to respond to requests for service and assistance.
Ability to meet commitments.
Ability to focus on solving conflict, not blaming.
Ability to maintain confidentiality.
Ability to effectively communicate with all partners.
Ability to balance team and individual responsibilities.
Ability to exhibit objectivity and openness to others' views.
Ability to give and welcome feedback.
Ability to contribute to building a positive team spirit.
Ability to put success of team above own interests.
Ability to build morale and group commitments to goals and objectives.
Ability to support everyone's efforts to succeed.
Ability to delegate work assignments.
Ability to match responsibility to the person.
Ability to give authority to work independently.
Ability to set expectations and monitor delegated activities.
Ability to provide recognition for results.
Ability to exhibit confidence in self and others.
Ability to inspire and motivate others to perform well.
Ability to effectively influence actions and opinions of others.
Ability to give appropriate recognition to others.
Ability to take responsibility for activities of partners supervised.
Ability to make self available to staff.
Ability to provide regular performance feedback.
Ability to develop partners' skills and encourage growth.
Ability to solicit and apply customer feedback (internal and external).
Ability to foster quality focus in others.
Ability to improve processes, products and services.
Ability to continually work to improve supervisory skills.

Nice To Haves

Bachelor's degree (B. A.) from four-year college or university
One to two years related experience and/or training
Equivalent combination of education and experience

Responsibilities

Operate as a "Working Manager," performing any job duties necessary to keep the store operating at maximum efficiency.
Assist Store Manager in effectively training all partners to maximize profitability, control costs, and offer the best possible customer service.
Assist in interviewing and hiring the best candidates to properly staff the store.
Continually exceed high levels of profitability and customer service while ensuring compliance with all safety regulations, guidelines, and operating procedures.
Plan and prepare work schedules and assign employees to specific duties.
Coordinate, participate in, and supervise sales activity and sales promotion, merchandise display preparation and advertising, and taking inventories.
Reconcile cash with sales receipts, keep operating records, prepare daily record of transactions for Accounting Department, and perform work of other partners, as needed.
Ensure compliance of employees with established security, sales, and recordkeeping procedures and practices.
Ensure that company assets are protected through proper compliance of security, credit, financial, safety, audit and other control procedures.
Resolve customer complaints and answer inquiries.
Lock and secure store.