Customer Service Rep Deli 117 - Part Time

The Spinx Company•Greenwood, SC

19d

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively as part of a team, provides outstanding customer service, and conducts financial transactions accurately and efficiently while creating a welcoming environment in support of company policies, core values, and operational priorities. The role supports retail and food service operations and requires cross-training and proficiency across the responsibilities associated with the CSR position. The CSR helps ensure store safety, food safety, sanitation, and food quality standards are met. The position also involves maintaining sales floors, restrooms, and exterior areas; protecting company cash and inventory; following age-restricted sales regulations; and supporting merchandising, pricing, food service, administrative, and self-checkout needs. Employees must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically participate in company-sponsored training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to meet the physical demands of the role, including standing, walking, using hands and fingers, reaching, talking, and hearing; frequent sitting, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling; and lifting up to 50 pounds occasionally.
Ability to work around hot cooking equipment and grease, tolerate gasoline fumes and cleaning products, and perform cleaning and stocking duties.

Responsibilities

Arrive for scheduled shifts on time, in proper uniform, and with a clean, professional appearance in accordance with the Company Personal Appearance Policy.
Cross-train and maintain proficiency in retail and food service responsibilities associated with the CSR role.
Follow safety policies and procedures, keep the work environment safe, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate, and respectful customer service; report customer issues or special requests to management.
Maintain an organized work area, a clean and properly stocked and faced sales floor, and clean restrooms.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and accountability procedures.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales, including requesting identification from customers who appear under 40.
Help ensure compliance with company merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.