Hybrid Customer Service Representative
About The Position
Join the Contact Center as a Member Support Representative and serve as the trusted first point of contact for members navigating financial decisions. You will provide personalized, empathetic, and professional service, explain financial products and services clearly, and help members find solutions suited to their needs. The position supports accounts, debit and credit cards, loans, savings products, retirement planning, and other member services. You will use technology and multiple systems to resolve inquiries, identify relevant products and services, and build strong member relationships. Paid training, coaching, and ongoing development are provided, including for candidates without financial-services experience. This contract-to-hire position is hybrid and based in Winchester, Virginia. The hourly pay range is $21.50–$21.50.
Requirements
- Strong communication and problem-solving skills.
- Enjoy helping people and creating exceptional customer experiences.
- Ability to thrive in a fast-paced, team-oriented environment.
- Ability to adapt quickly and remain calm under pressure.
- Curiosity, motivation, and eagerness to learn new skills.
- Positive attitude and commitment to continuous growth.
Responsibilities
- Serve as the friendly, knowledgeable first point of contact for member inquiries.
- Deliver personalized support with empathy, professionalism, and confidence.
- Explain complex financial products and services in clear, easy-to-understand terms.
- Assist members with accounts, debit and credit cards, loans, savings products, retirement planning, and other needs.
- Use technology and multiple systems to resolve questions and concerns efficiently.
- Identify opportunities to recommend products and services that support members’ financial goals.
- Create positive experiences that strengthen member relationships and reinforce trust.
Benefits
- Comprehensive paid training.
- Ongoing career development and advancement opportunities.
- Collaborative and supportive team culture.
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical Illness, Accident, and Hospital coverage, if eligible.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options, if eligible.
- Voluntary Life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
