Customer Service Representative (Hybrid)

Ardent Mills•Denver, CO

5d•$26 - $33•Hybrid

About The Position

The Customer Service Representative (CSR) delivers accurate, responsive, customer-focused service by managing order activity, communicating professionally with customers and internal partners, and documenting information precisely. The role monitors order status and changes, identifies service risks, escalates issues, documents customer requirements, and proactively communicates updates while following established processes. As an individual contributor, the CSR builds customer relationships through timely interactions and may lead or support projects focused on continuous improvement, customer experience, operational excellence, or individual development. Periodic after-hours and weekend support is required. The CSR manages order entry, contract application, and pricing confirmation for an assigned customer base or provides coverage for teammates. The position coordinates with Sales, Supply Chain, Transportation, Plant Scheduling, carriers, and—where applicable in Canada—third-party warehouses to support accurate, efficient, and timely customer order fulfillment. The role is based in Denver, Colorado, under a hybrid arrangement requiring in-person work at the assigned office two days per week, Tuesday and Wednesday, except when traveling for business.

Requirements

High school diploma or GED.
Two to three years of relevant experience.
Customer service experience.
Proficiency with Microsoft Office, including Outlook, Excel, and Word.
Willingness to lead by example, help drive team engagement, and positively influence others.
Excellent verbal and written communication skills.
Ability to balance competing priorities and multitask successfully in a fast-paced environment.
Availability for periodic after-hours coverage during evenings and weekends in addition to the usual schedule.

Nice To Haves

Working knowledge of SAP, Microsoft GP, or other ERP software is preferred.
Spanish bilingual ability is preferred but not required.

Responsibilities

Manage accurate and timely order entry, contract application, and pricing confirmation for an assigned customer base or as needed for team coverage.
Serve as the primary liaison between customers and internal teams, building positive relationships through consistent, professional communication.
Coordinate with Sales, Supply Chain, Transportation, and Plant Scheduling to support customer order fulfillment.
Solicit customer orders based on customer trends, inventory levels, and agreed service expectations.
Track and communicate short-term changes in customer demand, escalating risks or constraints as appropriate.
Lead resolution of customer incidents by collaborating with internal stakeholders and documenting outcomes through established processes.
Gather and maintain customer information and insights, sharing relevant details to support business decision-making.
Balance multiple priorities while maintaining accuracy, timeliness, and responsiveness in a fast-paced environment.
Contribute to a positive team culture and deliver quality service aligned with Ardent Mills' values, demonstrating accountability, integrity, and urgency.
Lead or support assigned team projects focused on continuous improvement, customer experience, operational excellence, or individual development.
Provide periodic after-hours and weekend support.
When order urgency requires it, coordinate directly with carriers on behalf of the transportation team to support timely shipment, including submitting escalation requests when necessary.
Coordinate operations with third-party warehouses to support accurate, efficient, and on-time customer order fulfillment in Canada.

Benefits

Medical, dental, and vision coverage
Health and dependent savings accounts
Life and disability programs
Voluntary benefit programs
Company-sponsored wellness programs
Retirement savings with company match
Team member and family assistance program (EAP)
Paid time off and paid holidays
Employee recognition program with rewards (RAVE)
Annual incentive eligibility with a targeted MIP bonus of 5%
Shift differential for eligible employees assigned to and working shifts outside standard business hours