Customer Service Representative - Physician Business Services - Days - FT

Memorial Hospital at Gulfport • Gulfport, MS

3d

About The Position

The Customer Service Representative receives customers by phone and in person to discuss bills and billing problems. The role may provide financial counseling to patients and discuss available insurance details.

Requirements

• High school diploma or GED.
• At least 1 year of experience in patient and insurance billing, collections, or customer service.
• Oral and written communication skills.
• Customer relations skills.

Nice To Haves

• At least 1 year of experience in a hospital or healthcare setting performing insurance billing, follow-up, collections, or customer service.

Responsibilities

• Respond to patients’ financial inquiries.
• Investigate and answer patient inquiries within 24 hours.
• Complete paperwork to take corrective action on discrepancies.
• Update patient accounts before statements are sent.
• Document all account activity daily.
• Provide financial counseling to patients.
• Explain bills while collecting payments or establishing financial arrangements.
• Maintain knowledge of available financing alternatives.
• Gather account information and forward it to a collection agency.
• Communicate with collection agencies regarding account status.
• Work aged-balance reports to collect on old accounts receivable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED