Customer Service Representative - Physician Business Services - Days

Memorial Hospital at Gulfport • Gulfport, MS

2d

About The Position

Receives customers over the phone and in person to discuss their bills and any problems they may have with billing. May provide financial counseling to patients and discuss insurance details when available. The role also supports patient account accuracy and collection activity.

Requirements

• High school diploma or GED.
• One year of experience in patient and insurance billing, collections, or customer service.
• Oral and written communication skills.
• Customer relations skills.

Nice To Haves

• One year of experience in a hospital or healthcare setting performing insurance billing, follow-up, collections, or customer service.

Responsibilities

• Respond to patients’ financial inquiries.
• Investigate and answer patient inquiries within 24 hours.
• Complete paperwork to take corrective action on discrepancies.
• Update patient accounts before statements are sent.
• Document all account activity daily.
• Provide financial counseling to patients.
• Explain bills to patients while collecting payments or establishing financial arrangements.
• Maintain knowledge of available financing alternatives.
• Gather account information and forward it to a collection agency.
• Communicate with the collection agency regarding account status.
• Work aged-balance reports to collect old accounts receivable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED