WMN Customer Service Representative

Marmon Holdings, Inc.•White Bear Lake, MN

15d•$56,000 - $84,000

About The Position

Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Throughout all these interactions, Customer Service Representatives must maintain a high level of professionalism, establish a positive rapport with each individual and present the organization in the best light possible.

Requirements

Associate’s degree or equivalent experience in customer service or related field preferred
Experience in the plastics industry preferred
All required WilbertU Courses based on job title

Nice To Haves

Strong written communication skills including ability to write routine reports and correspondence
Strong verbal communication skills including speaking before groups of customers or employees
Strong phone contact handling skills and active listening skills
Proven customer support experience and ability to remain professional and courteous with customers at all times
Above average proficiency in office systems software – word processing, spreadsheets, database
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume using basic algebra and geometry.
Proficient data mining capabilities
Ability to read and interpret documents and instructions furnished in written, oral, diagram, or schedule format.
Strong problem-solving skills including the ability to define problems, collect data, establish facts, and draw conclusions.
Ability to work independently or within a group setting

Responsibilities

Schedule orders, including resolving purchase order discrepancies and communicating changes.
Implement changes to sales orders.
Maintain daily backlog metrics based on customer orders
Communicate and escalate any potential impact to the customer
Review engineering change notices (ECNs) on orders in process and notify the customer.
Review product returns for quality assurance, communicate with the customer, and create a replacement order, if necessary.
Communicate with the customer during the placement and acceptance of the order.
Attend Plant Intelligence meetings as required.
Ensure adherence to WPS Operational Excellence Manual and all associated policies and processes
Observe all established safety rules and regulations and maintain work area in a neat and orderly condition