Customer Service Representative (Teller) - Houghton
About The Position
Customer Service Representatives (CSRs) handle customer financial transactions and maintain thorough knowledge of the bank’s policies, deposit products, and procedures. As frontline bank employees, they play a fundamental role in achieving customer satisfaction. Training is provided through a structured training path intended to support success in the role and progression to the next promotion level. The position requires working at other offices in the Copper Country region. The schedule includes hours between 8:30 a.m. and 5:30 p.m. Monday through Friday, and Saturdays on a rotational basis.
Requirements
- High school diploma.
- One year of customer service or cash-handling experience.
- Proficient computer skills.
- Ability to identify and resolve or escalate issues.
- Exceptional customer service and communication skills.
- Strong attention to detail.
Nice To Haves
- Prior financial services industry experience.
- Some college education or a degree in a related field.
Responsibilities
- Provide excellent customer service in a friendly and professional manner.
- Perform routine office and customer service duties, including greeting customers, accepting deposits, disbursing funds, and processing other requested transactions accurately and efficiently while managing risk.
- Process transactions in compliance with regulatory requirements and bank policies and procedures; follow security policies and protect confidential bank records and customer information.
- Maintain existing deposit accounts and open new accounts at customers’ request.
- Maintain product knowledge to cross-sell bank products by answering inquiries, informing customers about new services and product promotions, identifying customer needs, and referring customers to other departments as needed.
- Perform other projects and initiatives that contribute to improving overall company performance.
- Resolve complex customer issues within the authority and discretion of the position.
- Follow Range Bank policies and procedures.
- Maintain a high level of confidentiality and cyber security awareness.
Benefits
- Paid time off (two weeks to start).
- Volunteer time off (one day per year).
- Paid holidays (9.5 days per year).
- Health insurance through Blue Cross Blue Shield of Michigan.
- Telehealth with $0 copay.
- HSA plan options, including an employer contribution.
- Vision insurance.
- Dental insurance.
- 401(k) retirement plan with up to 6% match after one year.
- Short-term disability insurance paid 100% by the company.
- Long-term disability insurance paid 100% by the company.
- Life insurance paid 100% by the company.
- Voluntary life insurance.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
