Customer Service Representative

Mohawk Industries, Inc. • South Bend, IN

24d • Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service Representative II to join their team. This role involves providing a variety of support, including servicing walk-in customers, answering inquiries, providing samples, and completing sales transactions. The primary objective is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support. The position provides customer account management, which may include order entry, order inquiry, product information, order status, pricing, stock check, and transportation management. Responsibilities also include keying in orders, processing faxes, preparing reports, and interfacing with various internal teams and SSCs to address customer inquiries and order issues from entry to delivery. The role may also involve participation in special projects and additional duties as required.

Requirements

• High School Diploma or GED equivalency required
• 3+ years call center or customer service experience
• Excellent oral and written communication skills
• Demonstrated ability to interact effectively with individuals at all levels in the organization
• Good voice quality that is conversational and professional
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
• Strong organizational and problem-solving skills
• Strong interpersonal relationship-building skills
• Moderate level of computer skills in Word and Excel
• Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
• Ability to work in a fast-paced environment
• Regularly required to stand, use hands, and reach with hands and arms
• Required to walk, stoop, kneel, crouch or crawl
• Ability to regularly lift up to 15-30 lbs
• May be required to safely lift up to 70 lbs
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus

Nice To Haves

• Focus on customer account management preferred
• Prior textile industry knowledge is preferred

Responsibilities

• Servicing walk-in customers
• Answering customer inquiries
• Providing samples
• Completing sales transactions
• Order entry
• Order inquiry
• Providing product information
• Checking order status
• Managing pricing
• Checking stock
• Transportation management
• Keying in orders
• Processing faxes
• Preparation of reports
• Interfacing with various groups to address customer inquiries and order issues
• Participating in special projects
• Performing additional duties as required

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement
• Competitive salary
• Comprehensive benefits package
• Career opportunities
• Environment of creativity and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED