Customer Service Representative 45K

Parallel Employment•Racine, WI

5d•Hybrid

About The Position

The Customer Success Representative provides customer satisfaction to internal and external customers through critical thinking, time management, and organizational skills. The role primarily handles order entry, quoting, and customer complaints received by phone and email, using the company’s CRM system. This is a temp-to-hire position based in Sturtevant, Wisconsin, with a hybrid schedule requiring three days per week in the office. The role works 1st shift, 8:00 a.m. to 5:00 p.m., and pays $21.63 per hour (approximately $45,000).

Requirements

Three years of experience in customer service, preferably in a manufacturing environment.
Intermediate to advanced proficiency in Microsoft Office.

Nice To Haves

Associate’s degree or higher.
Experience with an ERP system.

Responsibilities

Process and expedite orders for accounts in one or more North American regions.
Maintain customer information in company databases.
Answer and log incoming telephone calls in the CRM system.
Participate in daily MBU team meetings.
Follow company processes and improvements to provide a globally aligned customer experience.
Process tool and spare-parts orders, including product receipt, quoting, and returns.
Track shipments and work with external carrier partners to resolve issues.
Partner with the finance department to research and resolve customer inquiries.
Make monthly collection calls to customers as needed and partner with sales and finance to resolve issues.
Support month-end processes as needed.
Own identified key accounts to enhance the customer experience.