Customer Service Representative 45K

Parallel Employment•Racine, WI

4d•Hybrid

About The Position

The Customer Success Representative provides customer satisfaction to internal and external customers through critical thinking, time management, and organizational skills. The role primarily handles order entry, quoting, and customer complaints received by phone and email, with activities managed in the CRM system. The position is based in Sturtevant, Wisconsin, with a hybrid schedule requiring three days per week in the office. The role is temp-to-hire and pays $21.63 per hour ($45,000 annually). The stated first-shift hours are 8:00 a.m. to 5:00 p.m.

Requirements

Three years of customer service experience.

Nice To Haves

Customer service experience in a manufacturing environment.
Associate degree or higher.
Intermediate to advanced proficiency in Microsoft Office.
Experience with an ERP system.

Responsibilities

Process and expedite orders for accounts in one or more North American regions.
Maintain customer information in company databases.
Answer and log incoming telephone calls in the CRM system.
Participate in daily MBU team meetings.
Follow company processes and improvements to provide a globally aligned customer experience.
Process tool and spare-parts orders, including product receipt, quoting, and returns.
Track shipments and work with external carrier partners to resolve issues as needed.
Partner with the finance department to research and resolve customer inquiries.
Make monthly customer collection calls as needed and partner with sales and finance to resolve issues.
Support month-end processes as needed.
Own designated key accounts to enhance the customer experience.