Customer Service Representative
Pest Management Systems Inc•Greensboro, NC
•$16 - $19•Onsite
About The Position
BE THE VOICE OF PMI AND HELP DELIVER EXCEPTIONAL CUSTOMER SERVICE Are you a friendly, organized, and customer-focused professional who enjoys helping people and solving problems? Join PMi as a Customer Service Representative and play a key role in supporting our customers, service technicians, and sales team. As a Customer Service Representative, you'll be one of the first points of contact for our customers, helping schedule services, answer questions, resolve concerns, and ensure a positive customer experience.
Requirements
- High school diploma or equivalent
- Previous customer service, administrative, call center, or office experience preferred
- Excellent verbal, written, and telephone communication skills
- Strong customer service and relationship-building abilities
- Strong organizational and time management skills
- Attention to detail and commitment to accuracy
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Proficiency with computers, email, data entry, and office software
- Ability to work independently and as part of a team
- Dependable attendance and strong work ethic
Responsibilities
- Answer incoming customer calls and provide professional, friendly service
- Schedule pest control and related services using company scheduling systems
- Assist customers with service questions, account updates, and appointment requests
- Enter and maintain accurate customer information and service records
- Communicate scheduling changes and customer needs with technicians and sales representatives
- Prepare contracts, service agreements, and customer documentation
- Process customer payments and maintain accurate records
- Assist with customer communications, renewals, reminders, and follow-up activities
- Support customer retention efforts by providing exceptional service
- Work collaboratively with all departments to support customer satisfaction and operational success
Benefits
- Competitive hourly compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental insurance benefits
- Company-paid life insurance ($25,000)
- Company-paid short-term disability insurance
- Paid time off (PTO)
- Paid holidays
- 401(k) retirement plan with company match
- Paid training and professional development
- Opportunities for growth and advancement
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
