Customer Service Representative

Inframark•Belle Chasse, LA

13d•Onsite

About The Position

Inframark, founded in 1978, is a top provider of water and wastewater management services, committed to sustainable solutions that protect the environment. We offer a wide range of services, including operations, maintenance, management, infrastructure management, and consulting. Interested in being a part of a team that values growth, development, and making a positive difference. Apply today! Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan. Inframark is looking for an experienced customer service representative to join our team in Plaquemines Parrish. You would be responsible for handling and processing incoming calls and requests from customers related to water bills.

Requirements

High School Diploma or GED
1-year related experience
Basic proficiency with Microsoft Office applications & internet.
Ability to work with basic office equipment & phone systems.
Ability to work with numbers, including calculations & cash handling.
Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine.
Basic map reading ability.
Ability to read meters.
Working knowledge of billing & payment processing.
Communicates clearly & professionally.
Contributes to a positive internal & external customer experience.
Willing to help others.
Maintains composure in challenging situations.
Pays attention to detail.
Identifies & solves problems.
Escalates issues accordingly.
Checks work for quality.
Works well with supervision.
Takes projects to completion.
Follows all company policies & SOPs.
Manages multiple tasks.
Demonstrates a positive attitude.
Acts in accordance with company vision, mission & values.
Takes accountability for own performance.
Willing to take on additional assignments.

Responsibilities

Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
Fills out necessary paperwork associated with each transaction. Generates reports as needed.
Refers service failure complaints to designated departments for investigation.
Inputs information regarding inspections and payments.
Prepares basic correspondence with customers.
May be responsible for maintaining a cash drawer and processing cash payments.
Other duties as assigned.