Customer Service Representative

MacMore•Fort Belvoir, VA

13d

About The Position

MacMore is seeking a full-time Customer Service Representative for a pending contract award with the Department of Defense Health Agency. The position is located at Fort Belvoir, Virginia. The representative assists patients, visitors, and staff by providing directions, arranging or assisting with transportation, supporting accessibility, conducting entrance screening, and responding to routine service and emergency needs.

Requirements

At least one year of hospitality-service experience or equivalent work.
Fluent English reading, writing, speaking, and comprehension skills.
Proficiency in Microsoft Word and Excel.
Excellent customer service, communication, telephone etiquette, and interpersonal skills.
Courteous, patient, attentive, adaptable, and able to handle difficult situations positively.
Knowledge of general medical ethics.
Current Basic Life Support certification from the American Heart Association or American Red Cross.

Responsibilities

Greet patients, visitors, and staff and proactively offer assistance.
Provide directions to clinics, wards, offices, and nearby medical-center facilities.
Escort guests or arrange patient transportation through the dispatcher.
Assist patients entering or exiting vehicles, taxis, and shuttle buses.
Open doors and report malfunctioning accessible doors.
Collect and return wheelchairs, crutches, and walkers at shift changes.
Monitor compliance with visitor identification requirements and report violations.
Respond to hospital emergency codes and participate in emergency exercises.
Assist with patient evacuation during mass-casualty or emergency events.
Provide aid within Basic Life Support training limitations and promptly notify the supervisor.
Distribute and collect patient-satisfaction surveys.
Conduct prescribed entrance screening, including questions about appointments and COVID-19 symptoms or exposure.
Report safety, security, maintenance, and service issues.