Customer Service Representative - Waco, TX (Onsite)
About The Position
The Customer Service Representative supports customers with account-related questions, payments, and issue resolution. The role promotes a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear, accurate information. The representative works with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment. This is an onsite position at 5045 Franklin Ave, Waco, TX 76710, with a schedule of 9:30 a.m. to 6:00 p.m. Central Time, Monday through Friday. Compensation is $15–$17 per hour base pay, plus performance incentives. Meduit is a national healthcare revenue cycle management company supporting hospitals and physician practices in 48 states. The company emphasizes Integrity, Teamwork, Continuous Improvement, Client-Focused service, and Results-Oriented work. Candidates must be legally authorized to work in the United States at the time of hire; visa sponsorship is not provided. Employment is contingent on a pre-employment background check, satisfactory references, and any required documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a customer-facing role, such as call center, retail, office, front desk, administrative, or similar work.
- Experience working in a fast-paced, performance-driven environment.
- Strong computer skills, including the ability to navigate multiple systems and use Outlook, Word, Excel, or similar tools.
- Ability to communicate clearly and professionally, including in account-related conversations.
- Demonstrated reliability and consistent work history with a track record of meeting expectations.
- Legal authorization to work in the United States at the time of hire.
Nice To Haves
- Call center experience.
- Experience with billing, payments, or account resolution.
- Experience meeting or exceeding performance metrics.
- Experience handling escalated customer interactions.
- Exposure to healthcare, insurance, or financial services environments.
Responsibilities
- Handle inbound and outbound calls related to customer account balances.
- Clearly and professionally explain balances, payments, and available options.
- Set up payment arrangements and process transactions over the phone.
- Accurately document customer interactions while navigating multiple systems.
- Follow established workflows, scripts, and compliance requirements.
- Meet productivity and quality performance goals.
- Assist customers with available support or financial assistance programs when applicable.
Benefits
- Comprehensive paid training.
- Medical, dental, and vision insurance.
- Health savings account (HSA) and flexible spending account (FSA) availability.
- 401(k) with company match.
- Paid Wellness Time and holidays.
- Employer-paid life insurance and long-term disability.
- Internal growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
