Customer Service Rep(01560) - 9511 Lackland Rd

Domino's Franchise • Overland, MO

1d

About The Position

Join the team at 9511 Lackland Rd in Overland as a Customer Service Representative. This role supports a positive customer experience by answering calls, taking orders, processing transactions, responding to inquiries, and preparing menu items to company standards. The representative helps maintain a clean and welcoming environment, works collaboratively during busy periods, and adapts to changing priorities and team needs. The position requires standing for extended periods and regularly lifting items weighing up to 25 lbs.

Requirements

• Excellent verbal and written communication skills and a friendly, approachable demeanor.
• Ability to follow directions, adhere to company policies, and maintain reliability.
• Customer service mindset, empathy, and commitment to customer satisfaction.
• Basic math skills for cash handling and transaction processing.
• Ability to stand for extended periods and regularly lift up to 25 lbs.
• Positive attitude, teamwork, and willingness to collaborate.
• Ability to multitask and work effectively in a fast-paced environment.
• Problem-solving skills and patience when handling challenging customer situations.
• Proficiency in or willingness to learn POS systems and cash handling procedures.
• Flexibility to work various shifts, including weekends and holidays as needed.
• Organizational skills and attention to detail.
• Ability to pass a criminal background check.
• Commitment to maintaining a professional appearance and an inclusive workplace environment.

Nice To Haves

• Previous experience in customer service, food service, or a related field is preferred but not required.

Responsibilities

• Answer incoming phone calls and take customer orders accurately and professionally.
• Process transactions using a point-of-sale system.
• Handle cash transactions accurately.
• Address customer inquiries, resolve concerns, and support customer satisfaction.
• Prepare menu items according to company standards and quality specifications.
• Maintain a clean, organized, and welcoming work environment.
• Collaborate with team members to support smooth operations during peak periods.
• Lift and move items weighing up to 25 lbs. as needed.
• Adapt to changing priorities and support team needs.
• Contribute to a positive, inclusive workplace through supportive and empathetic interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed