Seasonal Customer Service Representative - La Jolla, CA

LAZ Parking California • San Diego, CA

1d • Onsite

About The Position

The Seasonal Customer Service Representative works at Westfield UTC in La Jolla, California, greeting customers and creating a welcoming atmosphere. The role provides customer assistance throughout parking facilities, supports traffic direction when needed, resolves customer concerns, and helps maintain garage areas and equipment. The position is part-time and seasonal, running from November 27, 2026, through January 3, 2027, at $20 per hour. Shifts may range from 8:30 a.m. to 10:30 p.m.; open availability is preferred, and weekend availability is required. The role is non-exempt and non-tipped.

Requirements

• Strong customer service experience.
• Basic computer skills in the parking revenue control system.
• Ability to work with minimal supervision and communicate professionally and effectively.
• Timeliness, a sense of urgency, and strong teamwork and interpersonal skills.
• Willingness to be flexible and work at multiple facility locations.
• Ability to handle challenging or emotionally charged situations and de-escalate them.
• Ability to speak, read, and comprehend English.
• Ability to make independent decisions and know when to refer issues to management.
• Availability to work weekends.
• Willingness to work in varied weather conditions, including heat, wind, snow, and rain.
• Ability to lift, push, and pull up to 20 pounds; stand, walk, and run for extended periods; and bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

• Parking industry experience.
• Familiarity with Westfield UTC.
• High school diploma or GED.
• Open availability.

Responsibilities

• Greet customers and create a welcoming atmosphere.
• Respond promptly to correspondence and customer concerns, help resolve problems, and develop rapport with customers.
• Assist customers in lanes and parking facilities, and direct traffic when required.
• Provide premier customer satisfaction with a friendly demeanor and can-do attitude.
• Monitor facility areas and look for customers who need assistance.
• Contribute to general garage maintenance, including wiping surfaces and equipment and picking up trash or debris.
• Perform basic troubleshooting of minor equipment failures.
• Complete miscellaneous duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed