Customer Service Representative

MDC Precision, LLC•Hayward, CA

15d•$28 - $35

About The Position

This role involves managing customer interactions, including receiving requests for quotations, orders, and lead times via telephone, email, or Teams. The representative will create quotations for standard items, enter orders, and communicate order details to customers. A key aspect of the job is coordinating with other departments to ensure smooth processing of purchase orders and to provide excellent customer service.

Requirements

Possess current and comprehensive skills and knowledge to perform all parts of the job efficiently and effectively.
Good communication skills, both written and verbal.
Excellent telephone skills including the ability to listen effectively to customers.
Ability to apply tact and diplomacy to any given situation.
Ability to help resolve and follow problems through to a satisfactory conclusion.
Proficient in PC computer skills with the ability to use the company standard systems software.
Ability to remain calm and work under pressure.
Excellent sales skills with the ability to not make the customer feel pressured.
Effectively utilizes time and resources.
Works well in a fast-paced environment and has the ability to make quick decisions.
Has the ability to interface positively with all levels of employees.
Must be able to effectively communicate with all levels of personnel.
High school diploma preferred; experience will substitute for education.
At least 3-5 years customer service experience handling the responsibilities outlined above.
Typing skills and some knowledge of CRT necessary (40-50 wpm).

Nice To Haves

Previous background should include knowledge of parts and nomenclature as well as demonstrated ability to deal with customers.

Responsibilities

Receive requests for quotations, orders, and lead times from customers via telephone, email, or Teams.
Make quotations on standard items and enter orders.
Relay pertinent order information to customers.
Coordinate with other departments in handling purchase orders.
Provide excellent service to customers.
Answer sales and customer service calls in a timely and friendly manner.
Advise customers on various aspects of the product line.
Make price quotations immediately by phone and email on price book items.
Prepare forms for price quotations on items not contained in the price book and forward to the clerk for preparation.
Check with the credit department concerning the credit status of customers for rush orders.
Follow up on inquiries regarding delivery information.
Work closely with the expeditor in production control regarding deliveries of scheduled shipments.
Handle the needs of sales representatives and customers by area of the United States.
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.
Act as an initial contact in investigating and resolving issues that arise in the course of providing service.
Input accurate information into the order system, ensuring all records and required information is retained on each customer's account.
Perform other job duties as assigned.