Customer Service Representative - Salem

Community Partners Savings Bank • Salem, IL

2d

About The Position

Community Partners is hiring a Customer Service Representative for its community bank. The role involves greeting customers and helping them with banking needs, including deposits, withdrawals, and loan payments. The representative issues money orders and cashier's checks, maintains an accurate cash drawer, answers questions about debit cards and online banking, protects customer information, keeps the workspace neat, assists with ATMs and stop payment orders, and handles other daily tasks. The goal is to provide excellent customer service.

This is a full-time position for 40 hours per week. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with rotating Saturday shifts from 8:00 a.m. to noon and occasional overtime. Pay is $15.50–$16.50 per hour. Community Partners describes its culture as friendly, community-focused, and supportive of employee growth.

Requirements

• High school diploma or equivalent.
• At least 1 year of cash handling experience.
• Ability to lift up to 50 pounds.
• Excellent communication, multitasking, and problem-solving skills.
• Attention to detail and accuracy.
• Ability to handle people with tact, poise, and courtesy.
• Integrity and respect for confidentiality.
• Team-oriented mindset and willingness to learn.
• Commitment to service excellence.

Nice To Haves

• Customer-facing experience.

Responsibilities

• Greet customers and assist them with their banking needs.
• Process deposits, withdrawals, and loan payments.
• Issue money orders and cashier's checks.
• Maintain an accurate cash drawer.
• Answer customer questions about debit cards and online banking.
• Protect the confidentiality of customer information.
• Keep the workspace neat.
• Assist with ATMs, stop payment orders, and other daily tasks.
• Provide excellent customer service.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Education assistance
• Flexible spending account (FSA)
• Life insurance
• Short- and long-term disability coverage
• 401(k) with an annual 3% contribution
• Paid vacation
• Paid holidays
• Paid personal time
• Paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED