Customer Service Account Associate - Salem, OR

T-Mobile•Salem, OR

1d•$30•Onsite

About The Position

T-Mobile is hiring a Customer Service Account Associate for its Account Care team in Salem, Oregon. The role handles inbound calls from a specific customer base, building customer relationships and resolving issues proactively through account management. Associates receive hands-on, on-the-job training, real-time feedback, and support, with pay increases tied to performance milestones. The starting base pay is $20 per hour, with the opportunity to earn up to $30 per hour in the first year along a defined growth path. During training, associates can earn up to $750 for completing training milestones. After training, associates promote to Account Expert and become eligible for an annualized incentive target of $4,400, with actual incentives varying by performance and full-time status. T-Mobile guarantees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. The position is onsite. Qualifying Experts may become eligible for a hybrid schedule after 60 days following training graduation, provided they meet performance and attendance goals. The role requires completing training and meeting department productivity and quality standards. T-Mobile describes opportunities for ongoing career growth within a collaborative Account Care team.

Requirements

High school diploma or GED.
Knowledge of Windows, including Microsoft Word, Excel, and PowerPoint.
Basic proficiency with email, chat systems, online forms, and cloud-based tools such as Google Workspace and Microsoft Teams.
At least 18 years of age.
Legally authorized to work in the United States.

Responsibilities

Demonstrate adaptability to new software, apps, or communication platforms with minimal instruction.
Provide proactive and timely resolutions for customer inquiries and concerns.
Build customer loyalty and add value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
Meet department productivity and quality standards.
Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits and enhanced family support.
Back-up care and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Opportunity to earn training milestone payments and performance-based incentives.